1. Delivery Schedule & Charges

Orders confirmed before [5:00 PM] are usually sent the same or next day. Free delivery applies only when mentioned in a special offer.

2. Processing & Dispatch

• We confirm every order by phone or message before sending it.
• Orders confirmed before [5:00 PM] are usually sent the same or next day.
• Once the parcel is sent, you will get a call or SMS with your courier tracking number.

3. Special Situations

Delivery may be delayed due to:

• Government holidays
• Eid, offers or bad weather
• Hartal / transport strikes
• Natural disasters (rain, flood, etc.)
• Courier service issues
• Other unavoidable circumstances

4. Tracking System

Order status updates include:

• Order Confirmation
• Payment Verification (if applicable)
• Processing
• Shipping
• Delivery

Tracking methods:

• Call or SMS with courier tracking number
• Call 01774-111429 if you need help

5. Important Notes

• Provide a correct and full delivery address
• Add an alternative phone number
• Mention nearby landmarks for easy delivery
• Check the parcel in front of the delivery person before paying
• Delivery charges and free delivery apply only as mentioned in special offers

6. Contact Information

For any delivery-related queries:

Sunam Food
Address: Thana: Kotwali, Badamtoli, Madina Himagar, Dhaka
Phone / WhatsApp: 01774-111429
Email: sunamfood@gmail.com
Facebook: facebook.com/sunamfood
Hours: Open every day; online orders 24/7

7. Special Notice

• Delivery time may change in special situations
• We will inform customers about any delay
• For any issue, please contact our hotline: 01774-111429

ডেলিভারি সময়সীমা ও তথ্য

আমাদের ডেলিভারি সময়সূচি, ট্র্যাকিং সিস্টেম এবং গুরুত্বপূর্ণ নির্দেশনা সম্পর্কে জানুন।