1. Introduction

Sunam Food ("we", "us") respects your privacy. This policy explains what information we collect when you visit sunamfood.com or order from us by phone, WhatsApp or Facebook, and how we use it.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information
• Name
• Phone Number
• Delivery Address
• Email (if given)

2.2 Order & Payment Information
• Order details: products, quantity, price and payment method
• bKash/Nagad transaction number when you pay in advance

2.3 Technical Information
• IP Address
• Browser Type
• Pages Visited
• Cookies & Tracking Data

3. Why We Collect It

Your information is collected for the following purposes:

• To process, pack and deliver your order
• To call or message you to confirm the order or delivery
• To handle complaints, replacements and refunds
• To tell you about offers, only if you agree
• To improve our website and service

4. Information Sharing

We do not sell or rent your information. We share only what is needed with courier companies (name, phone, address) and payment providers. We may share information if required by Bangladesh law.

5. Data Security

We keep your information on a secured website and limit access to our own team. No online system is 100% secure, but we take reasonable steps to protect your data.

6. Cookies

Our website uses cookies to keep your cart, remember your preferences and understand site traffic. You can turn off cookies in your browser, but some features may not work.

7. Your Rights

You can ask us to see, correct or delete your personal information, or to stop sending offer messages. Call or WhatsApp 01774-111429 or email sunamfood@gmail.com.

8. Children's Privacy

Our website is not meant for children under 13. We do not knowingly collect their information.

9. Policy Updates

We may update this policy from time to time. The latest version will always be on this page.

10. Contact

Sunam Food
Address: Thana: Kotwali, Badamtoli, Madina Himagar, Dhaka
Phone / WhatsApp: 01774-111429
Email: sunamfood@gmail.com

11. Effective Date

This Privacy Policy is effective from [1 October 2026].

গোপনীয়তা নীতি

আপনার ব্যক্তিগত তথ্য কীভাবে সংগ্রহ, ব্যবহার এবং সুরক্ষিত করা হয় তা জানতে আমাদের গোপনীয়তা নীতিমালা পড়ুন।