1. Primary Payment Method — Cash on Delivery

We currently accept Cash on Delivery (COD) as our main payment method across Bangladesh.

✔ Pay the delivery person after checking your product
✔ Available all over Bangladesh
✔ No advance payment needed for most orders

2. How Cash on Delivery Works

1. Place your order on our website, WhatsApp, or Facebook
2. We confirm your order by phone or message
3. We send the parcel through our courier partner
4. When the parcel arrives, check the product in front of the delivery person
5. Pay the delivery person in cash

3. Advance Delivery Charge (When Required)

For some orders, we may ask for an advance delivery charge before sending the parcel. This depends on:

• Delivery distance (especially outside Dhaka)
• Stock condition or pre-order items
• Large or bulk orders
• Special delivery situations

If an advance is needed, we will inform you clearly before confirming the order. The advance is adjusted against your delivery charge — you pay the remaining amount (if any) at delivery.

4. How to Pay Advance via bKash / Nagad

If we ask for an advance delivery charge, you can send it manually via bKash or Nagad.

bKash / Nagad Number: 01774-111429 (confirm with us before sending)

1. Send Money to the number above
2. Put your order number or phone number in the reference
3. Send us the transaction ID after payment
4. We will confirm and process your order

Important: We will never ask for your PIN, OTP or password. Do not share them with anyone claiming to be from Sunam Food.

5. Payment Security

✔ We never ask for your bKash/Nagad PIN, OTP or password
✔ Advance payments are only requested when necessary
✔ Always send us the transaction ID after payment
✔ We keep your payment information safe and do not share it with third parties

6. Refund Policy

If you are eligible for a refund (for example, a damaged or wrong product), refunds are processed within [3–7] working days.

Refunds are sent back to the same bKash/Nagad number used for the advance payment, or by cash adjustment as agreed. No extra charge applies.

7. Important Payment Notes

• Cash on Delivery is the standard payment method
• Advance delivery charge may apply based on distance and stock condition
• Always confirm the bKash/Nagad number with us before sending money
• Keep your transaction ID safe
• For bulk, corporate or gift orders, call 01774-111429 for special prices and payment arrangements

8. Contact Information

For any payment-related support or information:

Sunam Food
Phone / WhatsApp: 01774-111429
Email: sunamfood@gmail.com
Address: Thana: Kotwali, Badamtoli, Madina Himagar, Dhaka
Facebook: facebook.com/sunamfood
Hours: Open every day; online orders 24/7

পেমেন্ট পদ্ধতি

আমাদের পেমেন্ট ব্যবস্থা, অগ্রিম ডেলিভারি চার্জ নীতি এবং পেমেন্ট সহায়তা সম্পর্কে জানুন।